This review is another one of mine that has been a long time coming. I have been to this dunkin donuts 20+ times. The ONLY reason is that it is directly on my way to work and convenient when I have NO time for other options.
First off... the coffee. At this dunkin donuts it is NEVER consistent. I have maybe liked my drink 3 times in total. Depending on who is making it, your drink could taste different every day! Now that is a problem. A lot of the time I go through the drive through and don't take my first sip until I am already driving away.
Today I ordered a small hot vanilla latte. HOW in the world can you mess that up?!! It was COLD.. i'm not exaggerating either. and literally tastes like old foam. I have no idea what they do back there when making drinks but it CANNOTTTT be that hard to teach your employees how to properly make drinks. People can talk all the crap about starbucks they want but at least they are fairly consistent and their coffee is drinkable.
The customer service is also hit or miss. I had a very snobby drive thru gal a few days ago but this morning the gentleman at the window was very nice. I would just steer clear of dunkin for coffee in general.