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http://www.openvoc.eu/poi#funnyReviews
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  • I have not met with/spoken with Doug, but am entering a review to set the record straight (I doubt VERY much that he is as awful as others have stated-- sorry but "poor excuse for a human being" is over the top and way out of line and comes close to violating Yelp's guidelines re. "hate speech" in my opinion). This company does care. And I have been using them since 1989 or 1990 to fill my 250 gal. propane tank. They have always shown up on time, charged competitive rates, and have always been professional. The lady with whom I spoke today was extremely kind to me. This company is not in the propane leak detection business as their primary business objective, but will offer some guidance/help. Of course they are careful when someone wants them to find the source of a leak that is leaving the smell of propane "all throughout the house." Of course they do not wish to take on liability for not pinpointing the source of a leak precisely. Of course they need to ask a few questions about a customer's system before dispatching a truck to refill one or more tanks. I like Yelp, but I have noticed that in many cases involving the trades or the service industry, reviewers who are the most motivated to post reviews often post negative ones. A stellar restaurant or hotel might attract positive reviewers who wish to share their positive experience with unknown fellow diners or hotel patrons, but potential reviewers rarely post positive (or even neutral) reviews about a company that provides a service once every year or two, such as propane vendors. I understand that Yelp posts the reviews that they get, with little or no editorial discretion. I do wish that reviewers would be fair about their reviews, and, moreover, that those who obtain infrequent service from companies that do a good job would post reviews reflecting their satisfaction, instead of using Yelp only to vent when less-than-satisfactory service is delivered.
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