I've been taking my dogs to Diane at Canine Preferred for about 9 years. All of the staff are good to my kids and they have patiently put up with my "low maintence" grooming routines in between visits. I'm sure it makes their job harder but no one complains. My older dog has been treated with genuine care and gentle hands even though he would love to bite them. He doesn't like to be touched. He's 15 so they cut him a lot of slack and use a muzzle. Lol. Anyone who loves their dogs will love Diane and Canine Preferred