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  • Update: I went out of my way to get to my appt only to be told "sorry we booked you wrong it will be an hour wait or someone else can take you in 20mins" what's the point in making a reservation and it not being honored. Anyway I leave for my honeymoon day after tomorrow and now have to rebook elsewhere because everyone else is booked now too. Pretty inconvenient and inconsiderate - not to mention embarrassing having to leave like that in front of a packed salon. A business should never inconvenience a paying customer especially when this customer brought them 8 girls from a wedding party. At the very least take care of your loyal customers --- actually no, how about just find a scheduling system that works. Luxy nail seems to have this down and that's where I will be going tomorrow. ----------- never coming here again. I wish I could give more stars but if I'm being honest all their downfalls take away from the service. First experience is what kept me coming back - it was my first time getting a gel mani and the weather was horrible that day so they didn't have any clients at all. My girl there is Jenny and she is the sweetest thing ever! Always does an amazing job....BUT...they seem to ALWAYS overbook and shoot for the stars with scheduling. And Jenny is also the lead person making the appointments and also taking on the small appointments like eye brow/lip waxes. I went here about 10 times during my time living on this side of town because I did like Jenny...but after the first appointment I found my appointments lasting up to 3hrs!!!! I believe I waited 45mins to get seated - plus Jenny always taking calls - greeting people - leaving me to do the wax appointments - etc. I always got irritated but I see how hard they all work and did not want to make an issue of it. I just bit my tongue and hoped it'd be different the next time - but it never was. If you have time to spare this is a great place - try to catch Jenny on a slower day!! Other than the HUUUUUGE chunk of time wasted on waiting the staff here is great, place is clean, and their manis are awesome!!
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