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| - If I could give this place zero stars, I would. I've never had a bad experience with Spirit until yesterday evening, and because of it, I will never use this airline again. My husband and I dropped our 16-year old daughter off, but one of us wanted to escort her in to ensure she safely made it to her terminal. We went to the desk to request a guest pass so I could walk back with her. The "woman" (and I use that term very loosely) asked how she could assist us. I told her I needed a pass and she asked how old my daughter was. I told her she was 16, and the "woman" asked "um, can she talk?". I responded, "we're her parents, and she is 16". Then some other attendant with horrible pink, long nails-completely unpolished and unprofessional, told me that their company considers any child over 15 an adult, per TSA. Being that my husband is a Director over a global company and I an executive, we checked this information versus what's available online via TSA. It said it RECOMMENDS for parents/guardians to escort their minor to their appropriate location for safety purposes. As a parent, I'll escort my daughter each time until she's 18-who the hell are YOU? Needless to say, I got my pass and went on about my business. My husband went back and talked to a manager regarding this, but I feel this needs to be addressed in its totality to avoid instances like this occurring again. Thanks to your horrible employees, you've LOST business from two large national vendors. Get rid of the trash, Spirit.
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