Our group of 4 was seated 40 minutes later than our reservation without an apology from anyone. After the meal we found the service was so slow it was no wonder why we were seated so late. Food was cold and quite bland. I ordered the chef's sampler menu and only the bananas foster was above average.
The worst part of the night was having to ask for the manager after never receiving so much as an apology for having to wait so long for a reserved table. The manager (Tony) had no idea and could not have cared less. One of the worst dining experiences I've had in Pittsburgh.
If you are looking for a nice place on Mount Washington, Monterey Bay is about the same price point with much better food and vastly superior service. Although your local Applebees would have better service.