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  • Wow, what a disappointment. Made plans to have lunch with a friend. I picked St. Francis after seeing a review of them in The Echo. I was quite embarrassed. Before making the date, I called the restaurant several times to ask some questions. No one would ever answer the phone, but the voice mail would pick up with a message about gift cards or something, so I knew they were atleast still in business. My friend and I headed over for a late lunch, hoping to miss any crowds. The hostess handed us the menu. At first I thought there must be a mistake. There wasn't much there. The hostess heard us say we wanted a baguette, so she brought one out, with two glasses of water. The server, Patty (sp), came by. I ordered tea, she asked if I needed sweetener and I said yes. The sweetener never came. Neither did any refills. When our food came out, which was delivered by the manager, we had to ask for refills from him. Patty never checked on us once during the meal. She did finlly come by and clear a few dishes nd get us a box. We sat their for quite some time waiting for the check, still with no drinks. Patty was standing over by the kitchen snacking on something, so I asked another server for the check. The service was some of the worst I have received in the downtown area. I called the restaurant today to give my feedback and see what kind of response I would get from management. That would determine if I would ever return to this place, as I really wanted to like it. Tried calling before the doors opened for lunch. Once again, no answer. Tried a couple more times, no answer. Finally, at 2pm today, Eva picked up the phone! I asked for the owner or manager. She asked who was calling and I identified myself as a customer. She came back on the phone and let me know the manager was too busy and asked for my nme and number. I told her not to bother, but let the manager know they had lost a customer. While the food was pretty good (meatballs and salmon flat bread), the service from Patty was dismal. She is best suited for someplace Like Dennys, although I have never even received service this bad there. Don't waste your time and money on this place. Too many other places in the area that are much better.
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