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| - I would start by giving the nurses here 5 stars. I had two out patient surgeries and both times I had fantastic nursing care.
Now the bad-
Pre Op- I was given a packet and told to go from department to department getting my pre op stuff done. I went to cardiology for an EKG and sat for two hours. They have one machine for the hospital, so the tech and machine were being taken to the ER constantly while I sat and waited. They said I could come back the day of my surgery and hope it gets done (uh no!) or wait. I waited, then they called a woman who came in 30 minutes after me. I asked the lady at the desk to please take me first and she shrugged. I was so furious that I loudly announced to the tech that I was next and she ignored me!! When it was my turn I confronted the tech about the rude treatment and she pretended to not hear me!!
Check in day- I get my paper work from the check in desk and read it over while walking to outpatient surgery. They had me scheduled for the wrong surgery!! The doctors orders were all right in my chart,but whatever the paperwork at the desk was, was wrong- very scary to think!!
Post Surgery- The person wheeling me to the car was rude. I just had back surgery and was doped up and extremely nauseous. He was chatty and I politely told him that I did not want to chat because I was not feeling well. He pushed me so fast down the hall that I had to ask him to slow down, which he did not!!
My second surgery was sudden and I had one days notice to get it scheduled. I was told to show up at the hospital at 5am the following day. I called them and asked if I needed to redo my preop work since I had just had surgery there a few weeks before. The woman on the phone said no, I would be ok. I show up at 5am and sat in admitting,waiting for them to open the desk. I observed security and a janitor talking about drugs that they saw in the corner of the waiting area. They looked, agreed it was drugs, and kept walking. I finally check in and they tell me to go get preop blood work done. It's now 5:30,surgery is at 7. I was told to be in the surgery area by 6:30. I go to the lab down the hall and a girl tells me they are closed for lunch and I would have to wait until the tech comes back. I sat until 6:45,when the desk clerk came in, furious at the blood techs for not taking me. All of a sudden someone was available. I rush over to the surgery area and I am greeted by nurses yelling at me for being late!! I tried to explain and no one really cared, they were all mad! After that point all of my care was great and the nurses were as friendly as always. I understand how a late patient can throw off the day, but there needs to be better communication between departments. I was already stressed and scared about my surgery. I did not need the pressure of running around last minute and then being yelled at.
I would return here if I had a doctor who needed to use this hospital. I do not think that I would ever use the ER here unless I had to.
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