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| - I don't mind the counter service or even standing in the line. As I was watching them slice the bbq to order, and thw smell of warm bread in thw air, I was getting excited. It stopped there. We ordered chicken tenders w fries, and a ribeye medium cook with salad and fries l, and pecan pie to share. When our order was set down, we immediately went for the fries because the employees had talked then up the entire time we were in line (out the door). Ice cold. I immediately flagged down a food runner and asked for fresh fries bx these were inedible they were so cold. He brought one order out, even though we had two, but no-one apologized. They were really good hot though. The tempura on the chicken tenders fell off the chicken, not in a food crunchy way though. It was so soggy like wet dough falling off. I assumed theybwoild make tempura chicken tenders fresh to order, but I was wrong. He had a pile of soggy dough on his plate. Now the "ribeye". After I ordered I noticed theybwere pulling a beautifully medium prime rib out of the warming cabinet. I immediately thought "I didn't see prime rib, I would've ordered that", but watches him lay it on the grill and then wondered how it was going to be mediu. Like that. The steak had beautiful color on the outside but it was medium well on the inside. How dare you guys ruin steak like that. I've read other reviews mentioning they don't know how to cook a steak, but I didn't listen because they own 131 Main....the steak was terrible over cooked. The flavor wanted to be there and the maebling was perfect. You can't take a medium prime rib and out it on the grill. Just sell a smoked prime rib, I would've been all over that. Seriously, it would've been perfect right out of the warming cabinet. The pecan pie was seriously too sweet and I love pecan pie. Unless you want sugar pie, don't order it, you may need some insulin. I can forgive the pie (personal preferences) and tgey shoild know better than to hold fries too long but the steak was too expensive too over cook, way over cook. Once again, you can't put medium over fire and expect it to stay medium. I had such high hopes. We need a solid bbq place. I don't mind spending the money if the quality is there. I'm disappointed and can only hope their bbq is better. First impression wasn't good. I'm not going to get my husband to go back in a second time....
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