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  • In short, DO NOT SHOP HERE, TURN AND RUN THE OTHER WAY!!!! This franchise is a joke! Came here on Labor Day weekend back in September and have been dealing with this TERRIBLE store for TWO months! We were LIED to multiple times by the sales person (Gary), customer service AND the managers. Gary our salesman said we were getting a steal for this "HIGH QUALITY" couch. He sold us an as-is ottoman because they no longer make that kind anymore. Lie. I saw it in the store when I had to go back AGAIN to talk to Loraine, the manager. This store delivered damaged/defective products to our house not once, not twice, but THREE times. Dealing with customer service over the phone is such a headache. When you ask to speak to a manager, you're told they have either gone home or are with a customer on the sales floor (yea right, that store is mostly empty, and what are sales people for?). Multiple times I was lied to over the phone as well. I would ask for a Lorraine's schedule so I could talk with her about my issue. Call back the next day when said manager was working and was told she wasn't working that day. When I asked about some kind of compensation for wasting my time MULTIPLE times and the damaged/defective product they said "no sorry, you already got a great deal on the couch." Oh you mean the couch I spent nearly $2000 on and there are HOLES in it and staples sticking out? Not to mention, the couch itself does not even line up properly (its a sectional). Their products are very cheaply made and once they have your money they don't care about you one bit. I am going to see about doing a chargeback with my bank. This store and Eli, the boss who NO ONE can talk to, should be ashamed. I will also be contacting the Better Business Bureau, and if you're dealing with an issue from Big's Furniture I suggest you do so as well. First and last time I will ever shop here. Spend your hard earned money elsewhere. I would, even if I had to spend 3x more.
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