I have been using RV Master Techs for over 5 years. I will only have then work on my Fifthwheels and nobody else! I actually could not wait for my Factory warranty to expire on my latest unit as Jason and the guys really care for and know how to fix things right. I know they are usally pretty busy but they work as hard as they can to get your unit back to you as soon as possible. I reccommend that you give them a shot as you wont be disappointed, and if by chance you are they will make things right.