I don't doubt that some people had a bad experience here, it really is about who you get. I don't know why so many watch salesmen exude unhelpful smugness, but they're there. I'd give 2 stars to a nameless watch store in this same area for that exact reason. I don't know how many people walk into a place like this without something very specific in mind and have people dote on them. I think you have to talk the talk, even if you don't look the look (I was in tennis shoes with unkempt hair after a flight).
I worked with Achod and he was GREAT. I know I can buy a watch online for less, but after his willingness to show me one thing after another (at his encouragement), I'm convinced when I do buy, it'll be from him. I told him what I was after and my price point and he kept it there. I felt there was some customer willing to spend much much more than I just around the corner... he didn't care. He was more excited to talk to someone who was excited about watches than had a fat wallet.
Very much appreciated that he treated me like a million bucks, even when I looked like a twenty.