The staff is friendly and the store seemed clean. There weren't many other customers that I saw there during my visit but that may have been because I went during lunch and dinner time. The sandwiches weren't bad but they sort of remind me of a subway type quality. The layout is similar as well where they have the toppings layer out on the other side of a glass wall. I did like how they slice up the meat in front of you. Not a gourmet sandwich place but good for a quick bite if in a rush.