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| - I've been here several times with lackluster results. Dirty dining area, poor customer service, slow service, etc.. Today I risked it again and ended up being so pissed I stormed out of there with my wilted, cold wrap in hand. Never again.
I approached the counter and order a buffalo chicken wrap and asked what they had to drink aside from smoothies. I didn't see the fountain drink machine where it used to sit in the lobby and I didn't feel like pounding down a calorie heavy smoothie as a drink along with my meal. The employee said they had nothing BUT smoothies. I said "Not even water?" and he said "No, we ran out of water bottles several days ago." (Hold up, you guys ran out of water bottles several days ago and nobody has made any attempt to get any more since then? In several days? Even go to a local grocery store and buy a few cases...?)
So I order my wrap, with no drink, and the cashier tells me they'll bring my food out to me. I say thanks and I tell him that I will be sitting in the outside seating. (I really had to take a phone call and I didn't want to be rude to the inside dining room patrons by doing it there.)
I sat outside and took my call and it lasted 20 minutes, in that time nobody brought a wrap out to me.
Finally I came inside and sat and waited another 10 minutes... Eventually I got up and asked where my food was and the cashier walked into the back and in my line-of-sight asked the cooks where my buffalo chicken wrap was and I saw them point to the top of the kitchen shelf...he reached up and pulled down my wrap and sheepishly brought a cold, soggy wrap to me. Nobody brought my wrap to me as promised! Additionally, when they realized that someone hadn't received their food (or more like hadn't been "brought their wrap") they didn't even make an effort to keep calling that customer's name *occasionally* to try to locate that customer. (Hint: Nobody drops $8 on a wrap at lunchtime and then just wanders away.) No, they just shoved my wrap on a kitchen shelf and forgot about it for 30 minutes. Grrr...
So at this point I'm late getting back to work, I'm thirsty and I'm furious. I took my ridiculous cold, soggy wrap and left. I get halfway to work and I open it at a red light to start eating it in my car and that's when I realized that they took the time to shove 2 different glossy, color printed promotional ads for Tropical Smoothie Café in there, but they didn't give me a single napkin ....incompetent donkeys!
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