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| - Don't buy furniture here unless you have lots of time and patience.
When it comes to customer service here, prepare for the worst...
On several different occasions we have been flat out ignored by the rude staff here. Not all are rude, but it seems like either they don't enjoy working there or they don't care about customer service.
Before Thanksgiving, we visited the store during a big furniture sale and unfortunately had to get a rain check for three items. We were pleasantly surprised as the person helping us was very helpful and informative about how we would get a call when they were in stock and also the dates that they would most likely have them. She checked the distribution center for us and everything. We were very happy that day and thought maybe the store had finally hired some service friendly staff. And, we were also excited because although we wouldn't have them for Thanksgiving, we would have them for Christmas. She said the estimated time frame and gave the specific date of the 21st, as that is the latest date a new shipment would be coming in from the distribution warehouse.
We we were having a very large party at our house on December 20th and would have loved to have the tables there. So on the 18th, we called and asked for them to check to see if the items were in stock. My husband politely asked them to check to see if they had any in stock. He was then rudely told by a guy that if they are in stock, they will call us. He wouldn't even check to see if they were coming soon or if they happened to have arrived and hadn't called yet. He then went on and on to a point that felt condescending. No friendliness or helpful response was given during the entire call - with either the warehouse or the person who first took the call.
So the 21st came and went, and obviously so did our party. Then yesterday, the 26th, we went back into the store. After waiting around for 15 minutes to get someone to help us, we couldn't even finish our sentence asking about the items before the guy started the whole spiel, "they'll call you when we have it...". So I politely told him it had been five weeks and I know that the distribution center should have had them on the 21st..blah blah...Sir, please, can you just go back and check? His eyes rolled and he agreed.
Finally, about 10 minutes later, the same guy comes back out to the front, "Uh yea, we have your items. They call you on the 17th." They didn't call - trust me, I would have loved for them to call! I would have picked them up the same day! Then they would have been there for our party.
I was frustrated. We told the guy that we never received a call and then he BLAMES us for not getting the call, saying that the guys there call people immediately when items come in from the warehouse. We didn't get an apology or anything from him or the cashier lady. Later on, he says, it was probably a new guy who, "didn't know how to us the phone..." They both continued to act like it was our fault that we didn't come get our items earlier. In fact, the guy had the nerve to say, "Luckily we still have them for you..." as if they should have sold them to someone else because they didn't call us. Worst customer service ever.
Also, don't expect help loading your items. They'll watch you struggle and do nothing. I understand they can't be responsible for your items, but at least last time, my husband had help lifting the heavy items into our truck.
The only reason they get 2 stars is because I do like their products and unique food. If you only are buying small items, or a bottle of wine, you should be fine. But if you need something big, important, have a deadline, or otherwise are short on time, look elsewhere. Looking back, I would have paid more for a better item somewhere else.
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