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  • Worst customer service I've ever experienced! If I could give them a 0 I would. My relator talked me into giving them a try when I purchased a new home. 1 week after our move-in the water heater stopped working. I called Platinum and they were rude, dismissive and did everything in that initial contact to delay getting a servicer to the property. I was so disgusted by their behavior that I opted to just cancel the contract and go with a trusted provider. Even the cancellation was problematic. They requested that I send an email with the written request to cancel the contract. I did as requested and never heard back. Several days later, I sent another email to confirm that my request had been received and processed. I got a flippant response that "I had not requested confirmation so they didn't provide it." What business operates that way and claims to have the customer's best interest at heart? If you want an example of a company that has customer service right - check out One Guard. In the end, I had to replace the water heater out of pocket....I'd gladly pay that $800.00 out of pocket just to avoid having to do business with Platinum Home Warranty.
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