We have come to rubios for years and always been satisfied. Unfortunately tonight was a very negative experience. We were pressed for time so we decided to hit rubios for a quick dinner. My kids love their quesadillas and guacamole.
Of course the first thing we are told is "sorry we don't have any guacamole." How does a rubios not have guacamole?!?!?! When this ingredient is seriously in almost every single item on your menu, maybe don't do a huge catering order that depletes your entire guacamole inventory.
I asked for the customer service number to call and complain, I was told to wait while they searched for a card with the number on it. Then they said that they couldn't find the card. I've never heard of an establishment not being able to produce a customer service phone number. I know the guacamole doesn't sound like a big deal to most but we had very little time to eat and without the guacamole, my kids didn't eat their 30 dollar dinner. Such a bummer. Buy more guacamole!