My husband called in the order and he asked if we can trade the cheese for mushrooms for no charge since I can't eat cheese due to severe allergies. The person on the phone said it wouldn't be a problem. When I got there, I was told they didn't have the chicken to make the chicken philli. They didn't even have the stuff to make the veggie, which was my second choice. I ended up settling for the philli steak, which was stuffed, but a little dry. To make matters worse, the person I'm assuming is the manager (the young skinny guy with the beard bikerish looking...not very scary looking to me) gave me an attitude when I told him my about the mushrooms. He said "we don't do that." Then demanded to know who took the order (I don't know who you are, but you are safe). I was beside myself as to how rude and abrupt this guy was. I mean, really, if someone is allergic to something DON'T CHARGE THEM FOR IT!!!!! From this day forth, we will not patronize this location. About my hubby's and daughter's phili cheese steak, both said it was flimsy and dry. Not even bbq sauce would help.