I don't usually complain but I'm beyond irritated right now. We order from the signal butte location often and we love the food and have never had a problem. I have family in town and I am injured so Tonight my sister ordered 2 pizzas and wings and breadsticks. 1 of our 5 children has a food allergy so we made sure to order breadsticks specifically for them. However our breadsticks didn't come and while 4 kids are eating the other had to wait for us to cook her something. We finally got a moment to call and let them know and because of how incredibly rude the manager Billy was we didn't want our account credited because we won't be ordering again so we simply asked for a credit back to my sisters credit card only for the breadsticks and the $2.50 delivery fee. Billy said no he wasn't going to give the credit because we waited 2 hours to call. Well it wasn't 2 hours it was less then an hour and we had to get 5 small kids situated. Our order was nearly $60 and they messed it up and then said we didn't call them fast enough when our priority was feeding our children. I am incredibly disgusted at the customer service. By the way I have a pic that shows the time it was 15 min after I spoke with billy and it shows the time I ordered and our pizza was delivered an hour after we ordered it which is typical and I am not complaining about the delivery time. I just wanted to show proof that it wasn't 2 hours after we had our food like he tried say as for his justification in not refunding less then $10!!! Terrible way to treat customers especially ones who have been ordering from this location for several years! Billys poor attitude shows incredible disregard to loyal customers as well as to the Barros franchise.