Urgent care reminds me of that old saying, "You get what you pay for."
For my $20 co-pay, I got 2 hours of waiting. No ex-rays on my brother's hand (which they said they could do) and a referral to the emergency room where I paid another co-pay and got more waiting time.
The employees are nice but really clueless. This place takes your money only to tell you that they aren't equipped to handle anything more than the common cold and bloody diarrhea. I wish I didn't get the runaround so much when I asked why an x-ray was not done when I was told that they have the equipment for it. I had to talk to three people who told me three different excuses.
Waste of time folks. Next time I'll just go to the ER, pay the high co-pay but at least I know I'll be treated by real doctors.