Improved experience from last visit. I built my own bowl today and chose the regular size (two scoops of protein) and it was very generous portions - along with all the mixers and toppings you can choose, my bowl was full to the brim and I am full from eating only half! I chose the marinated salmon (delicious) and scallop (meh - they use the mini scallops so the texture it's off) but I liked everything I picked. The rice is a bit gummy so there's still room for improvement on that. Service was much better with a different guy and he actually took the effort to chit chat!
Also, they still don't automatically offer the loyalty card to you but gave it to me right away when I asked - so be sure to ask for yours!