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  • Review from a first-time eye exam participant. I had my first ever eye exam (I'm 22- way behind, I know) with Dr. Chandler, and while she and her staff were pleasant enough, it all seemed kind of fast. There were a lot of appointments that day, that could have been the reason. I didn't feel like I was explained why my eyes are the way they are (although, I'm not sure that's possible?). I just thought I would be more informed. Thus, I am deducting one star. I must say, however, that one of their ladies on the sales floor, Dona, blew me away. She earns a five-star review all by herself. I was very self-conscious browsing the frames and she was kind and patient with me as I tried on at least a dozen pairs of glasses before going back and forth between three pairs. All throughout it, she would hover (but not inappropriately so) and offer compliments on glasses she thought matched my eyes and my face. For someone that has never worn glasses in her entire life, it was so nice to be made to feel beautiful in a time such as this. After I finally selected my frames, Dona walked me through what my insurance would cover for the cost of the frames and lenses. She also recommended transition lenses because she learned (by actually listening when I spoke to her- not common for sales people) that I can't drive without sunglasses. I wasn't comfortable buying a second set of sunglasses after forking over a pretty penny for my glasses, so this is a great option for me. She also looked at my prescription and explained that by looking at it, that I don't see well in low light and glares are intensified for me at night (explains MY ENTIRE LIFE. Why couldn't my doctor tell me this?), and so she recommended a type of lens that would reduce the glare and improve the amount of light I take in. Yes, I realize that she is upselling, but she is doing so in a way that benefits me and didn't push any of it on me. She also answered all of my questions and was pleasant and offered humor at appropriate times that helped calm my nerves. Thank you so much, Dona. You are an angel. Vision Works needs to give you a raise! I'll be back; if only to visit with Dona again (and pick up my glasses). :)
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