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| - If your like me, you love slow roasted roast Beef sandwiches and the thought of them makes your mouth water! You probably enjoy great customer service and any location that provides it, will earn and enjoy your continued patronage!
If the above is true for you,
DON'T BOTHER COMING TO THIS LOCATION.
I've visited this location 3 times in the last 3 months. I always order the same thing at Arby's, so it's easy to make comparisons from location to location.
1st visit, Drive-Thru
Ordered the Large Roast Beef Max combo, which is the one that's so big you can barely get your mouth around it. Upon getting home, 13 minutes drive, I find that they left off the top of my bun and half of the meat? What!? How do you leave off the top of the bun and half the meat unless you did it on purpose? The large fries were only half way full (none were in the bag) and there was no straw, no napkins and the ketchup i asked for didn't make it into the bag.
2nd visit, inside
Took a friend to Arby's for lunch, I told him about my previously bad experience and we laughed about how uncommon that is for Arby's. I ordered the same as above, and my friend ordered some variety of chicken sandwich with bacon on it. We sat and enjoyed talking, and realized it had been 20 minutes and our food wasn't ready, upon approaching the counter they offered a free cookie and said it would be right out. It was out about 5 minutes later, making you think that the food was just started when they gave me the cookie. Upon getting the order it was completely the wrong sandwich for my friend. Our fries tasted cold and overdone, as if they'd sat on a tray since the moment we Ordered. Finally got it right with fresh fries, 42 minutes after we initially ordered.
3rd visit, Drive-Thru
My wife picked up Arby's on the way home, and upon arrival, found that both of our roast beef sandwiches were very undercooked. I drove back to the location and asked for a refund, remembering the past two visits, I was done. The manager was quick to get me a refund, and offered to take care of our meal. However; she told me that the reddish meat is the way their suppose to make the sandwich. I told her that if that's the case, then no other Arby's has ever made it correctly and she must be the only one (flippant I know) but she did say she hoped we'd come back. I told her that after 3 bad experiences I wouldn't be back.
The 4 for 4 I picked up at Wendy's was cheaper and delicious though! I'll be glad when the new location opens in Harrisburg so I have another Arby's location to patron.
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