I could go on and on and on about how this place is the definition of terrible customer service and give the names of every incompetent employee there, but I will save the rant for my letter to corporate. Long story short--the employees are incompetent (not all, but most), the managers are useless, and the general manager's job is to apparently stand by the front door and check people in with an iPad rather than help irate customers who have been there for 2 hours. I have never wasted so much time or gotten so angry at people like I have there. I am usually a pretty easy going person, but this place made me want to stab myself in the eye. Repeatedly. After 10 days with Verizon, we are back to Sprint. Good riddance!