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| - Let me start this review by saying that I hope to come back and give them more stars next time.
The good - the menu is really creative and brings a bit of sophistication to the Downtown salad and sandwich scene. Also, the place is cool and airy, hip and comfy.
The bad - we had some service issues. After being very attentive when we arrived, our waitress forgot that we were on a 45 minute lunch break and left us to languish (and left our finished burger sitting on the counter staring at us for over 5 minutes).
The cooks forgot to make our second sandwich and fries, and when the waitress went to check on it, the cooks got into a fight that we could hear in the dining room, and one of the cooks stormed out. We did eventually get fries (albeit not the ones we ordered), but ended up having to get the sandwich to go (b.c we'd already finished sharing the the burger and had to leave to get back to work). While the burger was fantastic (Wagyu beef with sauteed mushrooms - yum), and the fries were tasty and crispy, the grilled cheese was just a slice of cheddar on some toast (maybe there was a mistake and we got the kiddie version????).
OKAY, so I'm sure you are wondering why I gave them 3 stars and will ever go again . . . because, despite the snafus, the food we did get was really good and the waitress bent over backwards to "make it right". She apologized and kept us informed, she comped some of our food, etc. So, in the end, she saved us as customers.
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