My home warranty company assigned AMPM to us, they were supposed to arrive between 7-9 AM, at 930 I attempted to contact them at both numbers they had listed- no response from either number. Finally, I get a call from the technician who tells me very nonchalantly that he is on his way. Whatever. He arrives- he was nice, took a look around and messed with a few things, then tells us he needs to call his boss to see what he wants him to do about our flooded yard. He went to his truck and was gone forever, when he gets out he tells us they can't do the work that a different company would need to. He also says he spoke to my warranty company already and wanted to let me know they stated the work would not be covered through them. Luckily I called the warranty company myself after he left because they had no clue as to why the tech would say it wasn't covered because it absolutely was included in my policy. Strange.