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  • After mentally bookmarking this place for several months, it pains me to say we were rather disappointed after making the trek over here today. We were promptly and happily greeted by staff upon entering. It must've been obvious it was our first time (I'm sure the long pondering period and questioning glances to each other had something to do with it) and we were graciously extended help with choosing what to order which was appreciated. I went with the "Complicated Order" and my boyfriend chose the "Guac and Mole." We also ordered a 16oz cantaloupe/chia seed juice and a Ghirardelli mocha. We were brought these beverages first, and immediately we questioned why the cantaloupe juice was a huge 24oz. We didn't order that size. Were we unknowingly charged for that size? Did they run out of 16oz? Who knows. I already paid. And tipped, for that matter. A little too embarrassing to squabble over after the fact. Over 10 minutes later our sandwiches were brought to us. Seems like a little long to put two sandwiches together, but maybe that's just me. Even more annoying that once our food was set down and repeated to us, both my boyfriend and our server realized they'd gotten my boyfriend's order wrong. The sandwich was yanked away and we were left to share my own as we were both too ravenous to wait any longer. By the time his sandwich was corrected and brought to us some 10 additional minutes later, he'd already finished the other half of my own. We were given a simple "Sorry for the wait." No compensatory anything was given as retribution for putting a damper on lunch. Mind you, $40 later. Not a good first impression left. What peeves me the most about this entire experience is the fact I tipped these people 20% prior to even receiving our food. Completely undeserved. Nobody's fault but my own, but definitely a learning experience going forward. We're no vegans or vegetarians, but we still appreciated the high quality of the food we received. It just wasn't good enough for us to go out of the way coming back here.
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