I live in the Distillery neighborhood and go to Balzac's often. The quality of their beverages continues to go down. The staff are very nice but it is clear that there is demand for their product and as it usually happens with more demand, the quality of the product goes down. The last 3 times I have been there they have messed my order up each time. It is as if they do not hear me. Most importantly the quality of the cappuccino has gotten worse, the cappuccino's are not made properly and taste bad. I would not mind except that Balzac's has the most expensive cappuccino around.