| rev:text
| - I had a great experience when I bought my car last year. The salesman was friendly and helpful (as he should be when I spend that kind of dough on a car). I was smart enough to get my trade in appraised by Car Max FIRST, before going to the Audi dealership. Since they know that Car Max will honor that value for 7 days, Audi had to honor it as well, if they wanted to sell me a car. They ended up giving me a little extra. Let me say that, thank goodness the remainder of the warranty was included in the price, because I ended up having some major issues with the car (a 2008 A4 Turbo) about 3 months after I bought it.
I took the car into the service department, and they were unable to find anything wrong with it. They suggested I just get the oil changed, which I did. After a weekend road trip to San Diego, the car was barely running, so I had to take it back in. Nancy and Brett were both really helpful, and I understand that the situation was not their fault. They did all they could do. However, the mechanics could not figure out what was causing the issue. They started out by replacing some fuel pumps. That didn't solve the problem. Then they replaced the transmission. Still no luck. Finally, they brought in a specialist from Germany and ended up replacing the entire engine. That fixed it, but they had my car for over a month. Luckily, I was cruising around in a sweet loaner 2012 Q5 while they had my car. It is just a bit disappointing that I had such major issues with a car I purchased just a few months prior. They still never figured out what the problem was, but it is all fixed. Recently, I have replaced my battery and scheduled some maintenance (for 35k miles), and Brice, who is the service manager, has been awesome. The service department is very busy (can't help but think it's because they might sell lemons like they did to me, but whatever), so if you will require a loaner car, you need to make advance arrangements.
It may sound strange, but I work for a luxury hotel, and verbiage is very important to us. That being said, I really think that the receptionists need to work on their verbiage. Sometimes when I call, I feel like they are bothered by having to assist me. They aren't always so friendly, which is unfortunate for the cost of the product they are selling.
Service on Audis is VERY expensive in general. If you are considering buying one of these vehicles, I would suggest the Audi Care package - otherwise you will be paying an arm and a leg anytime your car requires an oil change or scheduled maintenance. I wish that I would have bought this option, but it was not offered to me when I purchased my car.
Overall, I think that you get personalized service (which is expected), and they do not just treat you like a "number." I can't imagine buying anything other than an Audi in the future, even though I may not have had the best experience this time around.
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