UPDATE: I had a very pleasant phone call from the Mgr. Mr Richards. He was kind and open to my comments. The meatballs in question are made of veal and pork with less beef for more flavor. My niece did say they were good.
I am sure wait staff might have been on an 'off' night (we all have had them).
When the business takes time to ask 'how to do better', I have to give them extra points. We all need to learn from our mistakes. I will give this place another try.
AMBIENCE-3- OK, curved booths along wall. NOISE-2-
SERVICE-2- my 1st drink, average wait time. Remaining table guest- slow drinks, multiple wait people (seemed like one for water, one for menu's, one for completion of table set up for 4 people & they still forgot the two extra bread plates, one to PICK UP the menu's BEFORE we placed our order, then finally the REAL WAITER
FOOD-2- I had Vegan Pasta -ok. My (Italian) niece ordered Spag / Meatballs. The meatballs were like pale color