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  • I dont leave a complaint unless there are multiple problems. I now have 3 complaints about this place, all in under 2 months. The first problem was a bit of racism towards people of color. My wife and i have been in for a pick up order a couple of different times. My wife brings my bank card in and she has no problems paying for the order with my card, and vice versa. However, we sent my cousin in (with my card) who also happens to have a skin tone and a look that resembles a mexican american, to pick up my order the employee required identification to match the name on the card. My cousin returned to my house and i went back to pick up my order... the same employee took my card and ran payment without requiring identification. Yes, my wife and i are white... and have yet to be carded for any purchases in this location, including alcohol purchases. The second problem. Placed an order for pick up. Ordered thin crust. Got home to find the pizza was cut into triangles. YOU DONT CUT THIN CRUST INTO TRIANGLES, you cut it into squares. The pizza will limp over like a wet noodle if cut into triangles. Also, it was almost fully dry, like no sauce at all. The third problem. Placed an order for delivery at 7:30pm. At 9pm, no pizza. i call in to ask where my pizza is at and the staff dont have any info on me and cant find my order. While im on hold, i check my bank account and i was already charged the $40 for my order. They finally find my order and said the pizza went out on delivery 20 minutes ago. I wait until 9:30pm until my pizza finally arrives. I inspect the pizza first, its cold and looks like it has been sitting on a counter for over an hour. I refuse the pizza from the driver and call in to get a refund. Employee on the phone was less than apologetic. Needless to say, im scratching this place off my list. Who ever manages this place needs to be fired. Who ever owns it needs to sell the business to someone who wants to provide actual customer service and actual restaurant skills.
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