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| - Let me begin by telling everyone that I was very excited for this store to open. The prepared food area, the brie counter as well as the green building that they were all housed in were winners in my book! When I attended the store opening, I experienced a glorious shopping experience -enjoying solictious help, free food samples and the alleuhia competent staff. I was so psyched that this brand new grocery store was in my neighborhood!
Fast forward to present day. The store has declined so rapidly, that I can only surmise that a deadly strain of ghetto fever has swelled and destroyed the brains of management. My past few experiences as a customer produced within me an emotional stew of anguish and confusion. The worst ordeal experienced is when I ordered a sandwich from the prepared food area. There were three young women working the counter with me being the only customer at the time. Now factor in the off-the-clock male employee wearing street clothes, and his Giant Eagle badge, all the time standing next to me, bantering with the girl who was waiting on me. When she went around the counter to retrieve the sandwich of my choice, she laughingly decided to kick him in the leg, just barely missing me! To my astonishment, the manager of this area was witnessing this "foreplay" and did nothing to discourage them. I waited a full 12 minutes for my heated sandwich and pickle, due enirely to the social hour that was going on behind the counter.
After picking up other items, now it's time for check-out! Let's add insult to injury and wait out eternity in purgatory. I watched one unlucky dupe switching lines in hopes of getiing out of there under an hour. Unfortunately, the poor fellow only prolonged his penance. Desperate, I threw my lot in with the other disenfrancished and decided to give the self check-out a whirl. The patheic old couple in front of me were in the midst of a heated hissing discussion as to how to check-out produce. Also in my line of vision was a sobbing female employee, pacing back and forth in front of the check-out counters. A very young and stressed Assistant Manager walked past her without even a side glance. All the while, there was only one employeed on post to respond to all the blinking lights in the endless sea of self check-out areas due to alcohol ring-ups and customer screw ups.
When finally reaching the gates of heaven, and swiping my Giant Eagle card, I realized with extreme distress, that my longed for departure was yet again to be delayed, due to my attempted ring-up of a bottle of wine. As the flashing light went on overhead, I waited an additional ten minutes before finally in raw anger, I walked over to the Assistant Manager, demanded his immediate assistance and proceeded to complain bitterly. He told me that a few cahiers had called in sick. I informed him of the party behind the prepared food section. Perhaps they could pitch in? Aren't Giant Eagle employees cross trained to serve any function that needs to be attended to??
Heinens, here I come! I'm thrilled to have you as my new grocery store!
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