So far every contact I have had with the Cleveland Clinic has been chaotic and unsatisfactory. I suspect that there are areas of the Cleveland Clinic that are great but that mostly they have farmed out their name so what you get is all the downsides of a huge organization without the original upside promised about doctors who talk to each other and care for each patient. I would imagine that there are great doctors available who care a lot but just having the Cleveland Clinic name attached to their practice means nothing at all. (And don't get me started on the huge horrible phone system, where you can get excellent conflicting information from the staff just by waiting on hold for an hour)