The good:
Nice salad bar, good wine selection.
The people are the store's biggest asset - many excellent people working to help customers.
The bad:
Fruits and vegetables are not fresh! How can that be? HT used to have the best fruits and vegetables around. So disappointing to have fresh produce unavailable or bad, on the shelves.
Lots and lots of frozen cakes. Who even wants frozen cakes so much? Takes up lots of room, never see the cases being heavily used.
Stocking in the middle of the day makes it difficult to get through the aisles.
Changes to the location of food on the shelves makes it hard to find things - and in the process I see the selection changing and foods that I count on being removed. Why? Disappointing.
Nice cheese case but extremely limited selection. No mascarpone? Only a few hard cheeses?
Long lines at the checkout every single time I go - and I try going at different times to mix it up and maybe miss the lines. Hasn't worked yet.
The ugly:
As many others have said, the parking situation is bad, and given the building expansion in our neighborhood, I expect it will get worse. When the lot is full we simply drive to another grocery store.