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  • Ordered sectional sofa on 6/24/13. Sofa was to be fulfilled in approximately 9 weeks. Paid in full. On 7/10/13 at 12:30PM, I was contacted by Jeremy Mitchell, Manager of the New Philadelphia / Ohio store informing me that he only placed the order with the manufacturer on 7/8/13 and that there was additional delay. I expressed my concern for the negligence and delay in placing my order with the manufacturer, especially considering the order was paid in full. Inquired about a discount to offset the inconvenience and was denied. Ultimately, I agreed to wait and invest the additional time to receive the sofa.At 12:54 PM of the same day, Mr. Mitchell called back and informed me that he was cancelling my order. Mr. Mitchell completely contradicted himself stating that the order could not be fulfilled, when less than 30 minutes prior he stated that he placed the order on 7/8/13. I refused his offer for a refund and asked him to fulfill the order. He said that my only recourse was to travel at my expense to the store and process a refund that I do NOT desire. He refused to further escalate my concerns to a superior or to take additional measures to ensure fulfillment of the order.
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