Cox is a business that truly lives up to its name. And, no, that's not a good thing.
Their "preferred" internet speeds are slower than standard services that other companies offer, their link to register for an account to pay online is broken, and when you call-in to pay a bill via the automated system, you get disconnected (even on a Sunday morning) due to "high call volume."
Even further, I was told that I would get a free installation, and instead they sent me a self-installation kit and had the nerve to charge me for it! It is without reservation that I affirm that Cox sucks.