| rev:text
| - I will NEVER return to Elements in Henderson.
Short version: Without permission, they enrolled me in (and charged me for) a monthly membership, they did not cancel the membership when explicitly directed, and they "lost" all of my information (contact info and massage credits).
Long version: I paid for a simple gift of six massages (one per month). Once the six months was up, my relationship with this business was to be severed. Instead, they began charging my card each month for a monthly massage membership service AFTER the termination of the gift plan. Once I discovered what they were doing, they did not refund my money. Instead, they left a "credit" for the unused massages on my account. Because I (foolishly) saw the massages as valuable, I decided to keep the monthly massage membership for a few more months. When I decided I no longer wanted to pay for monthly massages, I called to cancel. They told me I had to come to the business in person to cancel the service.
Guess what happened next? The next month, they charged my card AGAIN.
The manager informed me that there had been some changes in the staff and assured me that Elements would make everything right with my account. Subsequently, I was not offered my money back; instead, I was offered massage credit. I advised her that she needed to remove my credit card information from their system that day. I was not going to go through an unauthorized card charge a THIRD time.
I made an appointment and went in the next week to use up one of my many massage credits. When I arrived at the business to redeem one of my massages, the receptionist informed me that there was NO record of me. And by no record, I want to be clear. There was no record of my ever having been a customer OR of my massage credits.
Just like the previous experiences, the owner refused to contact me. I have not been back since that time.
Even now, they owe me a number of massages that I will not redeem. I am happy to be done with this business.
EDIT May 2013
Long after the experience and reading the response from the owner, I sent an email (on 5/6) to her about my frustrations and my experiences. I asked her if I had been given accurate information when I was told that my account (with all of my massage credits) had been deleted. The manager contacted me on 5/24. She remembered me and my situation. She informed me that she found my information in their system and reinstated my account and my massage credits.
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