| rev:text
| - Very poor car shopping experience, and dealt with such dishonesty. Without a lie or exaggeration, here is my frustrating experience and mistreatment.
First of all I am a loyal Subaru customer/fan and currently lease a 2016 WRX, and I previously leased a 2013 WRX STi from Willowdale. My previous sales experience with Willowdale several years ago was actually good. In the recent few months, Willowdale offered me a loyalty program for my previous STi and I was interested in the 2016 WRX. So I returned to Willowdale with some excitement. However, a sales named B.Z. , used car manager, and business manager (who I dealt with before) were very dishonest and attempted to scam me for extra profit.
First of all, an early lease return of my previous STi somehow had "negative equity" despite it was in exceptional condition and low kilometers (56,000KM) they used this as a means to avoid offering any discounts on my lease...the only discount given was a low interest rate. Furthermore, they only had a WRX in one colour available citing "there's no more stock for this trim in Canada, and not until the summer but you risk paying high interest then". So I still thought the deal was acceptable as I love the new WRX and it was a better fit for my family. I couldn't afford to wait for the 2017 WRX in the summer (at the earliest arrival) So I went to sign an lease contract and order.
I picked up the car weeks later only to be asked to give the dealer my STi winter tires as well. I obviously refused as it was not previously discussed nor was it written in the lease contract. The sales B.Z. said that my STi tires were apart of their car appraisal and if I refuse to give them the tires they can still offer me to purchase them back. I was fuming but still kept very calm and civil. There's absolutely no sense for me to re-purchase a set of winter tires that I already owned/purchased myself. So B.Z. kept a set of my WRX key and told me to "just enjoy the car we'll worry about this tomorrow" So he told me await for his telephone call the next day in-order to provide me a price to pay for the STi winter tires (that I already own). I was baffled, upset, and felt I was pushed into some scam.
The next day I received advice on this matter, and surely this was unacceptable. I notified the sales B.Z. very respectfully that if this issue wasn't resolved then I was prepared to report to Subaru Canada headquarters and file a complaint with the Better Business Bureau.
Several days passed and B.Z. offered an apology citing that there was a confusion with my previous STi and a recently used 2011 WRX in the same colour, with a set of winter tires. Somehow they were confused to believe that I was returning a 2011 WRX which clearly they were aware (on contract) that I was returning a 2013 WRX STi. Hence, I no longer owe them my winter tires nor owe them any money for them. It was a story that was maybe believable, but I can surely sense with confidence that it was a false story. In the end, I avoided a scam.
I was monitoring the Willowdale dealership used-car ads for a few weeks, and in a few days after I picked up my WRX, I found my previous STi... and to no surprised I did not find this so-called used 2011 WRX with winter tires. My previous STi was sold within a few days of posting , and so much for "negative equity" as they definitely made a good profit regardless.
So please do not order your Subaru at Willowdale unless you like to risk being mistreated and handled with dishonesty. Subaru's are great cars and I recommend them to my family, relatives, and friends. They also drive Subaru's because of my recommendations. Do not allow dealers and staff such as Willowdale deter your from owning great, safe, enjoyable, reliable cars like a Subaru.
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