| rev:text
| - The gym setting is dope. When you enter you will see the lighting is dim. I was explained that is because our workout performance is better in a dim setting. The day I went I got greeted by Faith, front desk receptionist, everything went god, Faith gave me a tour of the whole gym, introduced me to Zach the GM, and assisted in giving pricing details.
Because I still had not moved until that side of town I explained I liked it and would join at the end of April 2016.
After I was done with the tour , I headed to the Women's bathroom which is the one part I didnt like. Its unappealing, very tight space, high-sinks, high-sink mirrors, and no full-length mirror. Anyway, I stumbled across a very cool chick who told me she bought this Groupon deal for unlimited Crossfit classes + open gym. She advised it was a cool way to feel the vibes. I thanked her & later that day I bought it.
Here is what curved CAC from 5 STARS to 3 STARS. So I bought the Crossfit + Open Gym membership right? Upon purchase I called and asked if I needed to schedule, the answer was no. So cool, I show up for my 1st day for the 5:30pm class. OH, GUESS WHAT. Faith greets me & tells me I needed to sign up for my 1st class, since it would have to be an "Intro Class" WTF. There I quickly got upset, not at Faith but the chick who had told me over the phone I didnt. One job you have. Staffing needs to know their sh*t. My time is SO valuable and limited that it irritates the soul in me when they mess with me like that. Faith instructs I call or text Mark, the Crossfit Instructor to schedule an Intro class. Right there and then I dial his phone number and leave a message to please return my call & schedule an Intro. What happens? Mark doesnt call but texts me with the most UNWILLING service ever. I tell him can I go in such date at such time? His reply, "Im all booked" just that literally. So I say, how about this time? His reply "I coach class at that time". Again literally just that. No suggestions on a time that can work. No show of interest or willingness to provide service. So I say, "cool not gonna bother" THEN he changes attitude.
So whatever few days pass by, I really want to get started, take action, get things moving. Im not the type to wait, Im the type to make things happen.
Finally AFTER few days I get the intro class scheduled. The front desk receptionist was all over the place. It tooke her minutes to check me in. Finally, I take intro class. OH LOVELY ME, NOW besides an intro class I need to schedule an "ON-RAMP" class THEN I can take Unlimited Crossfit classes. Oh have I mentioned 2 weeks have passed by already? Why because sweet-cheeks princess Mark likes to spend time in fairy world day-dreaming and chilling. Again, here goes the same Mark is unwilling. Didnt reply to my text in regards to an on-ramp. I PERSONALLY WALK IN 2x's to speak to Mark. In person hes cool. But not congruent with what he says. Mark is full of feces. Things arent moving. I decide im not gonna go through the hassle of chase a tail to someone who does not want to service the customer who pays there salary. I politely go on Groupons request my money back because supplier is not providing service. Groupon was great, the refunded my money. Ahh, did I add I had gotten 2 friends to purchase Unlimited Crossfit too? Yeah, well after I told them what happened they asked for refund as well. Thats 1 forsure customer CAC lost because I was going to join afterwards, and 2 potential customers. Great way to go Mark! CAC is paying for unprofitable staff. As a constructive feedback to the owner, your gym itself is great, but your staff is in question. I with the upmost respect in the world, kindly advise you make time to check what type of staff you have, they either make you or will break you.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)