I went with my family on 4/11. We had an appointment, which didn't seem to matter. The staff was extremely unorganized. Our photographer didn't seem to really know how to position the 7 of us and after our session asked us to wait in the room until the front desk could help us pick our pictures. Twice she told us they'd be with us asap. After 30 minutes I went to the front and they had no idea we were waiting on them saying, "we were wondering why you were in there and we thought you left and came back for another session." No real apologies or concern for our inconvenience. I received a free 10x13 pose because I asked since we were forgotten about. I'm not impressed and won't be back to this location. I'd say we were there about almost 2 hours total. Ridiculous.