Have to re-review this place. The food is consistent and nothing has changed on that. So the drop of a star is because their service is starting to go downward.
I work just a few blocks up the road from the restaurant and for some reason each time we order, it takes longer to get here. It is not puzzling to me and my friends. I know it takes time to cook the food, but it should not take well over a hour for that to happen and for you to make it a few blocks up the street. When my coworkers suggest that we order from here I always cringe knowing that there is a possibility that I may miss my lunch break because delivery is not always reliable. It would actually be easier and possibly quicker if I were to walk down to get my food, and that would be with the walk back up the hill.