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| - Worst moving experience ever. Had an appointment for 1pm and they showed up at 6:50pm. If your move is time sensitive do not use this company. Their excuses were conflicting. On the phone they said that two of their trucks broke down and left me a voicemail saying they'll send 4 people at 4pm. But only 2 contractors showed up at 6:50pm and they said the reason was the morning move took too long. This company just seems to be a middleman for the contractor companies that do the actual work. So if possible, cut them out - but the contractor companies themselves seemed pretty shady to me. So I'd just avoid this company and everything they're associated with.
Other problems:
-They hardly ever pick up the phone
-They don't return phone messages
-Only one of their phone reps seems to speak good English - Michael
-Most of the time when I called them, their line kept breaking up so I could only hear half of what they said.
-They don't do any of the work, they contract it out.
-Due to their pricing structure, ($79 truck fee, $79 per hour), the contractors move reallly slow. I was moving from one condo to the condo next to it. Had very little/light IKEA stuff - 2.5 bedrooms/2 washrooms worth - 3 single, light beds, a small computer desk, couple tables, dining table with 4 chairs and a sofa; everything was already packed and nothing had to be deconstructed/reconstructed and it took them a whopping 6 hours WITH me helping. I would be moving stuff and I'd be walking at double their speed and they'd be taking one light-ish thing at a time (and making limited use of their tools on wheels - they didn't start using that properly until midnight).
-No discount or apology at all for being 5 hours late, paid $620 total for the 6 hours.
They seemed to have a decent review rating on Google, but they probably pay people (or do it themselves). Look at their rating on Yelp (1 star), this review http://www.vomitcomet.org/2012/11/30/moving-if-hiring-a-mover-avoid-metropolitan-movers-and-shuttle-moving-north-york/ and their LACK of a BBB page. I don't believe for a second that they won 2 consumer choice awards. I also bet that most of the 5 star reviews on other websites are fake.
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