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  • Went to this location with friends Saturday night. Had reservations for 7pm for a table of 7. We arrived about 15 minutes early and we were told that they would not seat until 7. No problem! At 7:10 we inquired about our table & told it would be a few more minutes. Again ok. There was an event at the mall and the entire area was very busy. Finally after checking again, we were told there was a party of 3 that had been occupying one of the tables needed for our party since 4 pm. They had paid their bill, but continued to sit at the table. We asked to be seated in another area & were told there were too many other reservations to make that possible. At 7:45, after talking with the manager, we walked out, and went down the block to another establishment & we were seated within 15 minutes. We watched several parties without reservations be seated at Gordon Biersch while we waited. It will be a long time before we go back or recommend Gordon Biersch to anyone. I should add that the manager offered a $25 gift card to a party of seven! Not even $5 a person! We spent much more than that down the street!
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