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  • Oh, you guys. We had Cox for a long time...which can admittedly be abusive. Our service went in and out a few times and my husband was caught in a moment of weakness by a DISH salesman. He signed a two year contract. I was wandering around the house while this was going on, not really realizing what he was doing and what was about to come. The salesman asked what channels I wanted and I gave him a list of five. He promised that four would be included in the package we ordered and even gave me a piece of paper showing the channels. For a month, we had those channels. While we learned to navigate the crappy remote which is nothing like the commercials, while we discovered the dvr is a joke, while we accepted that the on demand doesn't hold a candle to Cox, we had those channels. Then, one day, we just didn't. A bunch of channels disappeared and we were left with basic cable and pages and pages of infomercial channels (FYI, 90% of DISH network is infomercial channels....do not sign up with DISH unless you are really turned on by knock offs of the home shopping network). I spent hours today battling customer service. The bottom line is that they are "sorry" that the "salesman wasn't truthful" and "understand that can be frustrating". I am welcome to pay more to add back on the channels that disappeared. Apparently they were just part of a one month "preview"......which is not written anywhere on what we signed or was it mentioned by the salesman. I have 1 year and eleven months left of paying $95 a month for, again, basic cable channels and infomercials. I guess the silver lining is that we will all read more books? This company is a joke. You are better off buying the old metal rabbit ears. Thumbs down, Dish. You, as a company, should be embarrassed.
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