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| - Smashburger was one of those regional-turned-national fast-casual burger places that I had heard was amazing, so when it moved to Pittsburgh, I was very excited to try it. Unfortunately, I came out of the restaurant underwhelmed. I'd say the burger was better than a fast-food burger, but not as good as Five Guys. (I suppose the price is somewhere in between too.) It wasn't a burger that I'd think was so amazing that this place deserves to be a nationally expanding chain. They messed up two of the orders out of the six in our party, one came with onions we never asked for, the other was missing the avocado that was requested. It seems as though the toppings were not large enough to cover the extra-wide smashed patties. (The bacon seemed like 3/4 of a slice split in two, avocado was two thinly sliced pieces.) The veggie burger did not look appetizing and tasted a bit too much like just black beans mashed together in a patty. You wouldn't think a chicken burger could be smashed, but somehow they made it very thin. I'm told it tasted good, though maybe it was a bit too thin.
The potato fries were tasty, shoestring fries. They weren't bad, but they tend to get cold quickly. I don't think the smash fries were worth the upcharge- just more oily, garlicky shoestring fries.The sweet potato fries were tasty. Some people like to put too much salt on sweet potato fries, but theirs were not too salty.
The shakes were both delicious. One of the people got an extra half a metal cup worth of shake, which makes the almost-$5 shake somewhat more worth it. However, the second person who ordered a shake got nothing extra, just the moderate-sized glass cup. When asking one of the servers, she said yes, they are supposed to come out with the extra half a cup. And then she said "oh, I guess they didn't have enough extra for yours." She did not offer to get us some more, and instead just walked away. A second server who came by asking us if we wanted any "refills" (not quite sure what he was offering to refill, as the drink machine was self-serve), also did not offer us any further shake after asking about the metal cup situation.
Overall, the food was good, but not great. Not a place I would want to rush back to solely for their burgers (unlike Five Guys). These 'fast casual'burger places are all creeping up in price anyways, so its getting to the point where you can get a higher quality sit-down-restaurant burger like at Max and Erma's for less than one of these. The shakes were the only really tasty things here, but they weren't cheap. The service was quick, but inaccurate and inconsistent.
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