First time to karaoke, so I don't exactly have tons of experience in this area, Came here with some friends who are regulars. First room we were given had some kind of technical issues, couldn't get the program running. The attendant (who was really nice and patient) eventually moved us to another room and also gave us an additional free half hour for our trouble. If you go during happy hour, you get two basic non-alcoholic drinks for free. (The honey lemon was my favourite.) They have some sort of app that lets you browse and queue up songs on your phone while others are singing, which I thought was pretty cool. Only negative thing I noticed was the rooms are a little cold and I had to keep my jacket on the whole time. Had a really good time here and hope to be back soon!