I have such fond memories of the Benedum Center. I love the "old theater" beauty and charm though I've seen modern, expertly-played shows here using lights, sound effects, and all manner of smoke machines, so you know this place is well-equipped. There are some seats that don't have the best view or the most comfort, as some other reviews touched on, but I can't remember having a hard time with the acoustics.
The staff members have always been friendly and courteous to me no matter if I was here for a musical or a more comic solo act (yeah, I mean Alton Brown. That was awesome. #humblebrag.) I have had some difficult conversations with staff members in the ticketing office, though, who seemed less than thrilled to have to speak with me. A case of "We have a website, can't you just go online and do this!"