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| - Let me begin by saying I adore the food at this place. I love the baguettes, the meals, and the pastries. I have had so-so service in the past, but I have been here enough times (at least ten, if not more), to really weigh my words carefully.
Today I stopped by for lunch after an appointment. One of the servers came to my table after I said hello at the counter, and left 2 menus, even though I was alone - not a big deal - and told me I could come order at the counter. After a short time considering what I would order, I went up, placed my order and paid for my food and latte, leaving a tip in the jar as well. I sat down for about 15 minutes, read my emails, and wondered where my latte was. I went up to the counter and asked about my order. The server who had taken my money told me she had brought my food and it was on the table. I told her no one had served me, and she basically told me I was wrong. I then firmly told them to come and look. They took 5 minutes to arrive at the table, and then another 10 to bring a sandwich. No latte ever arrived. They were not even at one third capacity during this visit.
I am not a nightmare customer - I will put up with most levels of service, and not return when I am not happy, and frankly it takes a lot for me to yell at anyone. This was one of those times I probably would have been justified in raising my voice more than I did. However, I left a note, telling them to make sure to check all their tables in future, and feeling in a generous, festive mood, also left $20 on the table. I really hope they get the message. Their food is really, really good.
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