Went thru the drive thru once, messed up a drink and accused of ordering a drink that they made wrong. I walked in and nicely offered to give my drink instructions again and this catty person picked up the phone. Here's a new flash, this is a $5 drink, get it right and be nice about it. And I spent a total of $10 that visit. You guys are forgetting that these drinks pays for your salary and I am a gold member. Also, as a practice, when a customer is upset, don't bribe them with a free drink right away, show some empathy and make it right / some of us don't want a free drink; I want good cud other service and drink made the right way.