| rev:text
| - So, I have to be really honest. My brother worked there and always mentioned that things were not run up to the fashion that someone should hope for. On 9/5/15, after working his driving shift, they didn't want to pay him or cash him out because of an issue with the manager. I shouldn't say that someone was right or wrong, but any job that I have ever worked, I would not be cool if someone in a position of power told me that I could not be paid for that day due to any issue.
The manager repeatedly displayed why he should not be in this position,
1. he left the line to call his boss to ask what to do, leaving some 20 customers who had already ordered or were eating in the store to be witness to this incident that should have been handled away from customers.
2.He took it upon himself to make a decision that an employee shouldn't be paid, even though the issue was over about three dollars, and he could've made it a lot less ugly. A customer disputed that they did not get correct change, and it was the difference of about three or four dollars. My brother wants to get the tips he had already made, and the manager felt it necessary to hold all of his money(about 40 or 50 dollars). It's important to note, that he had used his gas to deliver sandwhiches for the whole day, so the manager left him with no money, no gas and no forseeable way to get home. This is pretty upsetting but it gets worse.
3. While this manager was running around with his head cut off, he allowed an entire store of people empty out becuase obviously they did not want to witness a scene between employees that should be handled away from customers. I can't imagine how much business was lost and future business that was turned away becuase of an incident involving three dollars.
4. Becuase this manager took such a hardheaded approach to handling this situation and at no time supported and showed appreciation for his employee who clearly was frustrated, he allowed a situation to be created where he wanted to paint my brother out as this terrible person who make a scene. Is a person who is trying to get the money that they are owed so they can get home, a terrible person? Everyone would probably have their own opinion on this subject, and every customer who was there seemed to share their views with my brother. It is absolutely disgusting that due to an inexperienced or inept manager, that he would create a situation that was dangerous. Some customers told my brother he was absolutely justified in being upset and should be angrier and that they would do the same. Also some customers told my brother that they would fight him and got verbally aggressive with him if he would not leave. I can't express how much I am torn here, at any time the manager could've given my brother his money and told him leave so that the situation didn't escalate any further, but rather chose to let the situation become even more volatile.
5. He allowed my brother to followed to his car by an angry customer who clearly felt that this was a problem that he could solve. The man would not allow my brother to leave and ended breaking the handle of his car door before finally backing off. It seems important to mention that this customer was a normal human being who after witnessing what was happening in a restaurant, felt it necessary to follow someone to their car and tell them how they felt about it.
6. How could you let this happen over something so small and insignificant. I cannot express how furious I am with this establishment, and after my brother told me his side of it, I merely called the store several hours later to make a complaint verbally. I told the manager at the time, Devin, a girl who clearly already knew the story.
7. All I wanted was information on the manager's name and what if anyting they were going to do about getting my brother paid. I maybe spoke for about a minute, very politely, and she told me to hang on a sec, which I said sure. She then proceeded to hang up on me. When I called back several times, it appeared my call was screened. Absolutely unprofffessional and the only word that seems appropriate is childish. I don't know if Devin is super best friends with the manager working during the day or not, but when a customer calls a restaurant with a complaint, a manager shoud reassure the customer that the problem is being handled and apolgize and take responsibility even if you had nothing to do with it. I feel that dumping the customer complaint in the trash is the same as saying we don't care what you think of us.
So, i made a a complaint with corporate JImmy Johns but I felt it necessary to highlight everything that has happened to prevent future customers from visiting this location, and prospective employees from applying there. It seems clear that a bunch of unprofessional children who were promoted "freaky fast" to their positions can not run a restaurant.
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